ABOUT US

Services1

Cotton Care is an exceptional laundry and dry cleaning service company based in Singapore, providing high-quality services to its customers for the past 20+ years. We are committed to providing our customers with the best possible experience, efficiency, reliability and hygiene when they entrust us with their laundry and dry cleaning needs.

Our team of expert professionals is highly trained and experienced to handle all types of laundry and dry cleaning requirements. We understand that different fabrics require different care, and our team is well-equipped to handle various types of fabrics. We use only the highest-quality detergents, solvents, and other products to ensure that all fabrics are treated with the utmost care.

Cotton Care offers a 7-day Island-wide door-to-door collection and delivery service for laundry and dry cleaning. In addition to collecting, cleaning and delivering laundry, we can also provide on-site services such as curtain removal and installation, sofa cleaning, mattress cleaning, and carpet shampooing.

Now is the time to live freely. Take your time back and call Cotton Care to handle your laundry and dry cleaning needs. You can also book online at our WhatsForm.

We are committed to providing our customers with the best possible service and experience. Thank you for choosing Cotton Care for all your laundry and dry cleaning needs.

Purpose of Collecting

Compared to a traditional laundromat, laundry collection and delivery offers the following advantages:

  • Convenience, it’s only a phone call away,
  • Ease of mind, because customers do not need to remember or rush to collect their items from the drycleaner since free delivery is already scheduled
  • Hassle free, since customers do not have to lug their heavy laundry to the shop. And collect back.. Of course!
  • Cost savings, since they can save money on petrol and parking.
 

Calling for a Laundry Pick Up

There are a few options to reach us:

  • Call us: our lines are available from 8:30am to 8:30pm on weekdays and 8:30am to 4:00pm on Saturdays except for public holidays.
  • SMS us: in your text, provide us your name, address, contact number(s), date & time available.
  • What’s app us: You may wish to take a picture and send to us for price indication.
  • Email us: likewise, pictures can be sent if items are hard to describe over the phone or text.
 

Laundry Collection Process

When a date is scheduled, you will hear from our laundry collector when he is near your area. If your phone is not answered, an SMS will be sent to remind you. The collector will not proceed if no response received from you. During the laundry collection, the collector will:

  • do a preliminary physical count and check of the items;
  • issue you an invoice stating your contact info and expected delivery date;
  • physical count the number of items collected;
  • collect 50% down payment.

Please inform the collector to indicate on the invoice if there is any special request, such as:

  • a preferred method of handling or attention to certain item/s (extra charges may apply);
  • a sooner or later turnaround time;
  • a different delivery address;
  • a stain or stains on your garments;
  • a full advance payment
 

Checking & Informing

The soiled laundry will reach our factory either on the collection day or the following day. Before processing, your laundry will be checked again for any inconsistencies (such as the number of items and price) or damages. If any, you will be informed before we proceed to clean. There may be an amendment to the price at this stage.

 

Returning of Cleaned Laundry

Our normal turnaround time is 5-7 working days. This is to suit most people, who follow a weekly cycle. You may request for faster return of your items. Our collector will call or text you when your laundry is due for return. If he can’t reach you for 2-3 consecutive days, your laundry will be returned to the factory for safekeeping. Please reschedule with our office when you are available. Upon receiving your laundry, please check through the items.

 

Additional Service

You can arrange a pick up from your place and deliver them to another address or return a borrowed item (e.g. winter wear) to your friends’ address through Cotton Care dry cleaner.

 

Peak Seasons & Peak Hours

Peak seasons: 1 month before Chinese New Year or Hari Raya Puasa, December Holidays, June Holidays. Turn around time may be extended without prior notice.
Below are peak hours for pick up & delivery:

  • Weekdays: 7pm-10pm.
  • Saturday mornings.

Cotton Care offers a wide selection of laundry and dry cleaning services in Singapore, making it easy for you to get your clothes cleaned. We provide free collection and delivery with a standard turnaround time of 5-7 business days, which is ideal for those who do their laundry on a regular basis. If you need your items sooner, you can request express delivery, depending on the items and availability of delivery slots.

We do our best to satisfy our customers

International Fabricare Institute
Professional Member Drycleaning and Laundry Institute
Singapore Excellence Award
Successful Entrepreneur
Signature's Club
Gelvis Lim
Gelvis Lim
July 8, 2024
Good service and prompt response.
Christina Tan
Christina Tan
July 3, 2024
Eveyone in Colton care service is so so good
Angelina Lim
Angelina Lim
June 29, 2024
Friendly and prompt service on both customer service Joy and the delivery uncle
Wei Kuen Yeo
Wei Kuen Yeo
June 22, 2024
(Feedback on behalf of Edric). Thank you Joy for the immaculate service - I’ve received my 3 suits in good condition, on time and well pressed. Even the bag that I’ve put my suits in, was returned and neatly folded and tagged 😍
chee seng loh
chee seng loh
June 20, 2024
Cotton Care is always my number 1 for laundry care for my King size bedsheets sets! Very affordable prices that’s hard to beat in Singapore! They really take good care of your bedding sets ! Trust me ..I have been using them since 2017! Been a loyal customer ever since! Keep up the Good hard work & Excellent Customer Service!
Choon Lian Ng
Choon Lian Ng
June 16, 2024
Cotton Care lives up to its raving reviews 👍👍 No regrets and very happy with the service, from patient and accommodating staff, efficient collection and delivery to impressive stains removal, you guys are a gem! 👏 Cushions have never been this cleaned before! 😁 Thank you!
Jasmine Zhong
Jasmine Zhong
June 15, 2024
Cotton care handled our laundry nice n properly, very prompt to answering questions, good service and will continue using them in the future
Francis
Francis
June 12, 2024
Very speedy pickup, cleaning, and delivery for a few winter jackets and other winter clothes (1 week). The response as well is very quick. I just hope the winter clothes would have smelled better after the cleaning. Not a bad smell but not fragrant as well. Stain was removed as well
Jane Alison Koh
Jane Alison Koh
June 6, 2024
My initial experience with Cotton Care's dry cleaning services was excellent. From collection to delivery, the process was seamless. RJ from customer service was quick to respond via their company's WhatsApp. Thank you, Cotton Care! I'll certainly be using your services again and recommending them to my friends. 👍🙏🏻

Let Cotton Care handle the job!

Take time to be with your family and friends. Cotton Care can take care of all your laundry, curtains, upholstery and carpet cleaning needs. Let's talk!

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