How Pick-Up Works

laundry collection, laundry pick up & delivery

Free laundry pick up, collection and laundry delivery service to your doorstep.
Convenient laundry cleaning services in Singapore, quick turnaround time.

Purpose of Cotton Care
To provide convenient & hassle-free laundry services for you, which includes laundry pick up and delivery, so that you do not have to carry your laundry with you.

Calling for a Laundry Pick Up

  • Just call or sms us.
  • Provide us your name, address, contact number(s), date & time available.
  • We shall arrange a pick up time with you.


Laundry Collection Process

Our collector will call you when he is near your area. If the phone is not answered, an sms will be sent to remind you. He will not attempt to go if he does not hear from you.

During laundry collection, the collector will

  • do a preliminary physical count and check of the items;
  • advise you on the price of the items.

Upon laundry collection, you will be issued an invoice stating:

  • your name, address, contact numbers;
  • date collected and expected date of return;
  • the number of items collected.

Please check that they are all correct.

Please inform the collector to indicate as well any special request, such as:

  • a preferred method of handling or attention to certain item/s;
  • a sooner or later turnaround time;
  • a different delivery address;
  • a stain or stains on your garments.
  • You may pay in advance or pay only when we return your laundry.

Checking & Informing
The soiled laundry will reach our factory either on the collection day or the following day.

Before processing, your laundry will be checked again for any inconsistencies (such as the number of items and price) or damages. If any, you will be informed before we proceed to clean. There may be an amendment to the price at this stage.

Returning of Cleaned Laundry
Our collector will call or sms you when your laundry is due for return.

If he can’t reach you for 3 consecutive days, your laundry will be returned to the factory for safe keeping. Please reschedule with our office when you are available.

Upon receiving your laundry, please check through the items.

Peak Seasons & Peak Hours
Peak seasons: 1 month before Chinese New Year or Hari Raya Puasa, December Holidays, June Holidays.
Turn around time may be extended.
Peak hours for pick up & delivery:

  • Weekdays: 8-10pm.
  • Saturdays/Sundays: morning.